, your mission is to make French-speaking people travel in India and ensure the success of their experience with our travel agency so they wish to travel with Shanti Travel again in the future.
RESPONSIBILITIES
Sales
Handle inbound enquiries from potential travelers and convert them into bookings.
Communicate with operation partners to prepare travel programs / quotes.
Listen and understand travelers expectations in order to design appropriate programs.
Input travelers information and sales follow-up data accurately into the CRM.
Reach individual sales targets and help the team to achieve theirs.
Service
Ensure a perfect quality of service towards our travelers.
Provide field advises to travelers and showcase a real expertise of the region.
Welcome and meet guests when they are in Delhi.
Be reactive to travelers enquiries and available 24/7 during their tour.
Production & Marketing
Update frequently the database with hotels/experiences/partners.
Contribute to loyalty improvement by collecting travelers feedback.
Provide content about your destination to the marketing team (photos, videos, articles).
Act as an ambassador of Shanti Travel.
PROFILE
French national
Perfect command of French; German, Spanish and/or English is a plus
Proven track records in sales and/or customer service
Strong in storytelling
Feel at ease over the phone and showcase excellent social skills
Team worker
Perfect command of Office Pack
Very organized with the eye for details
Able to do multi-tasking