Job Description

Travel Experience Counselor II

- (25000091)

Purpose of the Role:

As a

Travel Counselor,

you will be responsible for providing exceptional travel advisory and booking services to our top clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.

Main responsibilities :

Client Consultation and Advisory:

+ Conduct thorough consultations with clients to understand their travel preferences, needs, and objectives.
+ Provide expert advice on destinations, itineraries, and travel options to create memorable and tailored travel experiences.
+ Recommend and arrange accommodations, transportation, and activities based on client requirements.

Booking and Reservations:

+ Utilize booking systems and software to make reservations for flights, hotels, rental cars, tours, and other travel services.
+ Ensure accuracy in booking details and promptly confirm reservations with clients.
+ Monitor and manage booking changes, cancellations, and re-accommodations as needed.

Travel Documentation and Compliance:

+ Assist clients in obtaining necessary travel documents such as visas, passports, and travel insurance.
+ Stay up-to-date with travel regulations, safety guidelines, and health advisories to provide informed recommendations to clients.

Customer Service:

+ Deliver exceptional customer service throughout the travel process, from booking to post-trip follow-up.
+ Address and resolve client inquiries, issues, or concerns promptly and professionally.



Qualifications

Experience & Education:

3 years or more years' experience working as a Travel Consultant and should be a

Graduate

. Advanced knowledge of GDS (

Sabre and Amadeus

) Should have good geography knowledge. A genuine passion for high-quality customer service -- we care about our customers, and it's important to us that you do too. Good verbal and written communication skills. Strong teamworking skills. A positive, "can-do" attitude. Willingness to learn and grow.



Primary Location: Gurugram
Work Arrangement: Office - CWT
Employment type: Standard
Job Family: Travel Counselors
Scope: Country
Travel: No
Shift: Rotating
Organization: TX_Operations_All Countries (Non-GSC)
Job Posting: Sep 22, 2025