Job Description

Job Title:

Customer Support Executive - Travel Services

Company:

Cheap Flying Fares

Location:

Mohali, Sector 75

Employment Type:

Full-Time

Shifts:

Rotational (24x7 Operations) with Rotational Week Offs

About the Company

Cheap Flying Fares

is a trusted name in the travel industry, known for offering

affordable flight fares

and personalized travel solutions. Based in

Mohali, Sector 75

, we are committed to providing travelers with exceptional service, ensuring a smooth and enjoyable booking experience every time.

Our team works around the clock to assist customers with flight bookings, cancellations, changes, and travel inquiries--delivering outstanding support and value.

Job Summary

We're looking for dedicated and customer-oriented

Customer Support Executives

to join our growing team. In this role, you will handle customer inquiries via calls, chats, and emails, helping travelers with bookings, itinerary changes, and general support. You'll be an integral part of ensuring customer satisfaction and enhancing our service quality.

Key Responsibilities

Handle incoming calls, chats, and emails related to flight bookings, modifications, and cancellations. Provide accurate and timely information regarding flight options, fares, and travel policies. Resolve customer issues with empathy, professionalism, and attention to detail. Coordinate with internal teams to ensure smooth issue resolution. Maintain detailed records of customer interactions and feedback. Work in a rotational shift environment to support 24x7 operations.

Requirements

Minimum

6 months-2 years of experience

in

customer service or support

(travel industry experience preferred). Excellent communication skills (verbal and written). Strong problem-solving and multitasking abilities. Basic computer proficiency and comfort with CRM or booking tools. Positive attitude and willingness to work in a fast-paced, customer-focused environment. Flexibility to work

rotational shifts

and

rotational week offs

.

Perks & Benefits

Cab facility

provided for pickup and drop.

Meal facility

available on-site. Competitive salary with incentives based on performance. Friendly, growth-oriented work environment.

How to Apply

Send your updated resume to

h

r@cheapflyingfares.com with the subject line: "Application for Customer Support Executive - Cheap Flying Fares."

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Commuter assistance Flexible schedule Food provided Paid sick time
Work Location: In person