Applicant needs to be flexible to work in rotational shifts (24 X 7)
The Specialist Traveler Counsellor role at GBT is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a high performing team, who are specialized with in depth knowledge, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience. The role will specialize in supporting C level executives, support escalated customer service resolution of complex client or vendor issues reported, and/or provide a multiple language service to clients. They may be in a supporting function that requires a high level of expertise as well as supporting other travel Counsellor peers in skill development in the creation of travel arrangements including air, hotel and ground transportation, as efficiently as possible while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home, at one of our Business Travel Centres or on-site at client locations. The role will report to a Team Coach.
Key Responsibilities
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