Re-issuing tickets towards date change penalties, upgrades & re-routings involved.
Refund processing of tickets cancelled
Solving Escalations at the first end.
Coordinating with airlines regarding reservation issues.
Handling Visa requests.
Handling Foreign exchange and travel insurance.
Handling web check in and seat allocation.
Competencies:
v Well versed with International /Domestic routing and ticketing
v Must have knowledge of Amadeus/Galileo
v Pleasing personality
v Excellent interpersonal and customer service skills
v Customer facing skills. Be able to provide excellent customer service both in person and by phone/email
Education: Any Graduate
Industry: Consulting Services
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