Designing itinerary, costing, hotel bookings, visa, etc.
Handling customers for inbound/ Outbound holiday packages, follow up with customers and clients.
Would require customization of existing holiday packages or building entirely a new package as per customer needs.
Dealing with customer enquiries and aiming to meet the highest level of customer satisfaction.
Research appropriate holidays destinations suitable for adding to the portfolio
Present the customer with recommendations and advise them on travel accessibility concerns
Liaise with tour operators making sure they understand the customer's requirements
Dealing with Reservations, Operations, and Negotiations section
Operational duties (air and land arrangements) ticket bookings
Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Collect deposits and balances. Use promotional techniques and prepare promotional materials to sell itinerary tour packages through various online channels.
Handle unforeseen problems and complaints
Attend conferences, webinars (Online / offline) to maintain familiarity with tourism trends.
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