Job Description

Title: Customer Success Associate

In-hand Salary: Up to ₹25,000 per month

5 Days working + 2 Additional offs

Experience :- 6 month in Travel Industry

Qualification :- 12th passed min

Work Location: Sector-57, Noida

Note :- Answer all screening questions to get the call

Roles and Responsibilities:

Handle inbound customer calls related to domestic travel. Address inquiries, concerns, and complaints with professionalism and efficiency. Provide prompt and accurate information regarding travel bookings, cancellations, rescheduling, and travel policies. Ensure excellent customer service through effective problem-solving and communication.

Required Candidate Profile:

Minimum

6 months to 1 year

of experience in the

Travel Domain

.

GDS Certification

and strong knowledge of

GDS tools and systems

(e.g., Amadeus, Sabre, Galileo). Strong communication and articulation skills. Must clear

Versant Level 5 Communication Assessment

. Customer-centric mindset with problem-solving skills.

Perks and Benefits:

State-of-the-art infrastructure and modern working environment. Fast-track career progression with ongoing learning opportunities. Competitive and collaborative team culture.
Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Application Question(s):

How much do you rate your English communication skill out of 10? Do you have experience in GDS / Galileo ?
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred)
License/Certification:

Do you have 6 month experience in Travel industry ? (Preferred)
Location:

Noida, Uttar Pradesh (Preferred)
Work Location: In person