Job Description

About Tripjack
TripJack is one of the top travel companies in India, offering a comprehensive range of services, including flights,
hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of
innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners
and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to
redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel
industry with numerous awards.

Designation: Travel Consultant
Department: International & Domestic Re-Issue
Location: Mumbai
Type: Full-Time
Roles & Responsibility:
? Experience or interest of working in a customer service role in the travel industry would be preferred.
? Excellent knowledge of GDS software like Amadeus, Galileo & Sabre.
? Excellent communication skills, both verbal and written
? Good knowledge of either Re-issue, Refund, Cancellation.
? Strong attention to detail and the ability to multitask
? Ability to work independently and in a team environment
? Excellent problem-solving skills and the ability to handle and resolve customer complaints
? Knowledge of online hotel booking systems.
? Handing flights booking, cancellation and refunds.
Must Have Qualities:
? Bachelor's degree in Hospitality, Tourism, or a related field is preferred, however other graduates with
relevant experience and good communications skills could also apply.
? BPO experience is preferred but not mandatory.
? IATA certification is preferred but not mandatory.