Job Description

Qualifications

Excellent communication skills with professional fluency in English. Proficiency in

Tamil

and

Hindi

is preferred.

0-2 year of experience

in hospitality or a related field. Fresh graduates with a strong passion for travel and customer service are encouraged to apply.

Responsibilities

Handle a high volume of daily inbound calls (approximately 50 per day) with professionalism and courtesy. Respond to customer inquiries with a polite, solution-oriented approach. Actively listen to understand customer needs and provide accurate, personalized travel recommendations. Ensure accuracy and attention to detail in all communications and transaction records. Build and maintain long-term customer relationships through clear and consistent communication. Confidently share detailed information about our holiday homes and related services.

Manage and nurture leads

(Social media and CRM ) effectively, ensuring timely follow-ups and maximizing conversion opportunities. Resolve customer concerns within established timelines and follow up to confirm satisfaction. Collaborate closely with team members, demonstrating a willingness to learn and contribute positively to the team environment.
Job Type: Full-time

Pay: ₹16,529.91 - ₹30,500.57 per month

Benefits:

Cell phone reimbursement Leave encashment Paid sick time
Ability to commute/relocate:

Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Sales: 1 year (Preferred) Hospitality: 1 year (Preferred)
Work Location: In person