Job Description

We are looking for energetic Travel Consultants to attend a large amount of inbound customer enquiries and convert them to successful check-ins. You will be required to attend customer calls and describe them about our properties and convert them to bookings. Also, you will be responsible for payment follow-ups and booking follow-ups. Your contribution will help enhance our sales and customer satisfaction.

Qualifications:

Diploma, Graduates, Post Graduates 0-01
years of experience in the hospitality domain. Excellent communication skills in English, Hindi, Tamil. Professional fluency in English
Responsibilities

Manage large amounts of incoming calls (Average 50 calls in a day) Manage incoming service calls and social media leads Impeccable listening skills, willingness to learn and ability to work well in a team environment Meticulous attention to detail. Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information about our holiday homes Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Job Types: Full-time, Permanent

Pay: ₹16,500.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Ability to commute/relocate:

Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:

English Fluently (Required)
Work Location: In person