Job Description

Responsibilities:

? Act as the on-site travel customer service representative at the client's office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.

? Handle urgent and last-minute bookings or changes with minimal turnaround time.

? Prepare weekly/monthly travel reports for the client's management team.

? Manage end-to-end visa services of customers

? Handle customer inquiries and resolve issues in a timely and professional manner

? Updating daily activities in the project management tool

? Raising customer queries where there is dependency of any internal team member

? Communicating & coordinating with internal & external stakeholders

? Stay updated with industry trends and changes in regulations to ensure operational compliance

? Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

Prior experience in an onsite/implant travel desk role preferred.

Strong customer service orientation and ability to interact with senior stakeholders.

Problem-solving mindset to handle travel disruptions and escalations.

Previous experience in travel customer service is preferred

Good knowledge of visa-related nuances

Knowledge of operating travel Global Distribution System (GDS) preferred Excellent attention to detail and accuracy in performing tasks Proficient in using operational tools, software, and systems Strong communication skills, both written and verbal Ability to work well in a fast-paced and dynamic environment Knowledge of regulatory compliance and industry best practices Comfortable with MS tools & especially Excel
Location: Bellandur
Working days: Mon-Fri

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance * Provident Fund