Job Description

Key responsibilities/What you d
In a 24/7 operation, provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis
Key benefits/What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance
Key tasks/What you brin

• Open non-medical cases to guide/assist clients throughout their service needs.
• Initiate and send claim forms.
• Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries.
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Administer and enforce client confidentiality in regards to Canada's Personal Information Protection and Electronic Document Act.
• Provide assistance with translation using an interpreter if necessary.
• Create and send various types of professional correspondence

Qualification /Educatio

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problem

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.