We are seeking a highly organized and detail-oriented individual to join our team as a Travel Backend Process Executive. The ideal candidate will manage backend operations related to travel bookings, data entry, and customer support, ensuring seamless operations and excellent service delivery.
Key Responsibilities:
1. Booking Management:
Handle flight, hotel, and travel itinerary bookings through internal systems.
Amend and update bookings as per customer or client requests.
2. Data Entry & Processing:
Accurately input and process travel data into the company's systems.
Ensure all records are up-to-date and comply with company policies.
3. Documentation:
Prepare and manage invoices and travel documents.
Verify documents and resolve discrepancies efficiently.
4. Coordination:
Work closely with travel agents and airlines to resolve backend issues.
Ensure proper communication between customers and vendors.
5. Quality Assurance:
Maintain accuracy in all backend processes.
Perform quality checks on bookings and other tasks to ensure a high standard of service.
6. Customer Support (Non-Voice):
Address customer queries via email or ticketing systems.
Provide resolution to escalated backend issues efficiently.
7. Reporting:
Generate daily/weekly reports on backend operations for management.
Track and report errors or discrepancies for process improvement.
Key Skills & Qualifications:
Bachelor's degree or equivalent in any field.
Experience in travel processes or backend operations is preferred.
Strong proficiency in MS Office (Excel, Word) and travel-related software (e.g., GDS systems like Amadeus).
What We Offer:
Competitive salary and performance incentives.
Opportunities for growth and learning in the travel industry.
A dynamic and collaborative work environment.
Application Process:
Interested candidates can send their resumes to gurpreet.kaur@ditinustechnology.com or apply directly to WhatsApp 7743059799.
Job Type: Full-time
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.