Job Description

• 
  NA

Experience
0.6 - 1 year



Offered Salary



Notice Period
Not Disclosed

Key Areas

• Answer Inbound calls for all type of queries being asked by the Travix customers from across the globe. Make outbound calls to the Airline, consolidator and suppliers for all business related matters.
• Provide correct and complete information to customer\' s queries through inbound & outbound calls. Maintain quality parameters like correct verbiages, adequate & relevant product information, empathy, politeness etc on all type of calls.
• Support customer on emails within the service level(24 hours) Abide by the standard operating procedure of the company for any given task.
• Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
• Direct contact with the customer for all type of online travel agency related issues like ticketing, reissue of tickets, changes, cancelations, refunds, meal request, wheel chair request etc. The same(above) functionality gets replicated to clarify queries with business partners, consolidators, Airline and suppliers.
• Responsible for escalating to the relevant team in case of further assistance like refund, reissue etc. Must understand the significance and results of providing services within the service level.
• Must work on standard operating procedures made by the company and department.

Skill

• Excellent communication skills(English) Must not be any MTI(Mother tongue influence) issues Minimum one year of experience with the customer support. preferable with the OTA or the Airline
  Basic Amadeus/World Span knowledge Responsible for all customer support emails and social media complaints/feedback (Facebook, twitter etc.) Responsible for all type of calls from customers, counterparts, consolidators and Airlines Responsible for offline bookings, new reservations, 3D secure failed bookings recovery etc.
• Responsible for internal updates like promotions, seasonal fares, assignment deadlines etc.
• Communicate with our suppliers (airlines and consolidators) when the need arises, e.g., fares rules clarifications, update of commission table, exchange of ticket requests etc.
• Adhoc duties assigned by supervisor Customer service and interpersonal skills Serves customer by determining requirements, Answering inquiries and assisting customers related to travel queries.

Functional requirements
Most applicable education level
Graduate or under graduate
Most applicable education and course(s)
IATA
Minimum working experience
6 Months to 1 Year, Fresher\'s are welcomed
Language Skills
Proficient in English (Spoken and Written)