Job Description

About the Role:

We are seeking a

detail-oriented and customer-focused Travel Associate

to join our team, specializing in

international air ticketing and reservations

. The role requires working in

night shifts

to cater to global clients, ensuring smooth travel arrangements, accurate ticket issuance, and excellent customer service.

Key Responsibilities:

Handle

international ticket reservations, cancellations, reissuance, and refunds

using GDS/airline portals (Amadeus, Galileo, Sabre, etc.). Assist customers with

fare quotations, itinerary planning, and travel-related queries

. Ensure timely and accurate issuance of international air tickets. Provide support for

visa guidelines, travel insurance, baggage, and airline policies

. Coordinate with airlines and suppliers for

PNR changes, fare rules, and special service requests (SSR)

. Manage

corporate and individual travel bookings

efficiently. Handle customer queries via

calls, emails, and chats

during night shifts. Maintain updated knowledge of

airline policies, IATA guidelines, and industry regulations

. Achieve targets related to

ticket sales, upselling, and cross-selling travel services

.

Requirements:

Bachelor's degree in

Travel & Tourism / BPO/ Aviation Management

(preferred).

2-3 years of experience

in international air ticketing and travel operations. Strong working knowledge of

GDS (Amadeus / Galileo / Sabre)

. Excellent communication skills in English (written & verbal). Ability to work in

night shifts

and handle pressure in a fast-paced environment. Strong attention to detail and problem-solving skills. Customer-centric approach with a professional and courteous attitude.

Perks & Benefits:

Job Type: Full-time

Pay: ₹159,420.64 - ₹600,000.00 per year

Work Location: In person