Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to: Team Lead - Travel & Expense Help Desk
ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world's industries outrun - leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day.
Role
In this role you will ensure day-to-day processing of functional Travel and Expenses (T&E) requests related to one or multiple business(es), handling both complex and escalated tasks. Also, you will ensure appropriate support to internal/external customers and deliver accurate and timely processing of information for all stakeholders. This opportunity is open for 2 hirings.
The work model for the role is: #LI-Hybrid
This role is contributing to the Motion business based in Bangalore, India
Key Responsibilities

• Address ServiceNow tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues.
• Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary.
• Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards.
• Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations.
• Administer and maintain configurations in tools such as AppZen, ServiceNow, and WalkMe to address critical T&E issues.
• Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.
• Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders.
• Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues.

Qualifications

• Bachelor's or higher degree in a related field.
• 8+ years of experience in Travel and Expenses management processes.
• Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently and as part of team in a fast-paced environment.

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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Skills Required