Job Description

We are seeking a highly organized and experienced

Travel Agent

to consult with clients, design customized itineraries, and manage all aspects of domestic and international travel bookings. The ideal candidate has strong sales acumen, exceptional customer service skills, and proficiency in Global Distribution Systems (GDS).

As a Travel Agent, your primary duties will include:

Client Consultation & Design:

Consult with clients to deeply understand their travel needs, preferences, budgets, and constraints to design personalized, custom itineraries (including flights, hotels, local transport, and activities).

Booking Management:

Utilize

Global Distribution Systems (GDS)

such as

Amadeus, Galileo, Sabre,

or similar in-house tools to perform bookings, conduct fare searches, issue tickets, and secure reservations for hotels, ground transport, and tours.

Administrative & Support:

Process all necessary travel documentation, including insurance, visa support, detailed proposals, and comprehensive travel briefings (visa, weather, local tips).

Post-Booking Support:

Proactively monitor and manage existing bookings, efficiently handling modifications, cancellations, re-routing, and refunds.

Service & Issue Resolution:

Deliver

excellent customer service

before, during, and after the trip, promptly resolving any client issues, complaints, or travel emergencies.

Relationship Building:

Build and maintain strong, collaborative relationships with essential travel suppliers, including hotels, local operators, airlines, and tour vendors.

Industry Knowledge:

Stay current on global travel industry trends, new offerings, destination knowledge, and travel advisories.

Reporting:

Maintain accurate and timely records of all client interactions, bookings, payments, and sales reporting.

Sales Targets:

Work toward achieving set sales and booking targets (if applicable).
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Sola, Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:

Bachelor's (Required)
Experience:

Travel planning: 1 year (Required)
Language:

English/Hindi (Preferred)
Shift availability:

Night Shift (Required)
Work Location: In person