Job Description

Job description:

We are seeking a dynamic and experienced professional to lead and train our travel process team. The ideal candidate will oversee daily operations, ensure high service standards, and deliver training programs to enhance team skills and knowledge in travel processes, systems, and customer service excellence.

Key Responsibilities:

Leadership & Team Management: Supervise the travel process team to ensure smooth operations and high performance. Set performance goals, monitor progress, and provide constructive feedback. Act as the primary point of contact for escalations and issue resolution. Foster a positive and collaborative team environment.

Compliance & Reporting:

Ensure the team adheres to travel regulations, company policies, and service level agreements. Maintain records of training sessions and performance metrics. Prepare reports on team performance, training outcomes, and operational efficiency.

Qualifications:-

Experience: Minimum 3 years of experience in the travel industry, with at least 1year in a leadership or training role. Strong knowledge of travel booking system ( Amadeus) Proven ability to design and deliver training programs. Experience with managing teams and handling escalations.

Skills:

Excellent leadership and interpersonal skills. Strong presentation and communication abilities. Analytical mindset with problem-solving capabilities. Proficiency in MS Office Suite and travel management tools. Ability to adapt to new technologies and industry trends.
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Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Experience:

Team lead: 1 year (Required) Travel Industry: 1 year (Required) Amadeus: 1 year (Required)
Work Location: In person