Key Responsibilities
+ Coordinate day-to-day supplier/carrier communications; route issues to seniors per SOP
+ Execute bookings and tracking for domestic and basic international moves; escalate delays to protect customer delivery
+ Process simple returns per SOP; log non-compliances (NCs) and hand off escalations
+ Support cycle counts and basic discrepancy research; maintain documentation for audits/SOX
+ Flag at-risk inventory; record approved scrap transactions per procedure
+ Run standard KPI reports (e.g., OTD, fill, aging); validate data accuracy
+ Follow standard work; suggest incremental improvements using FBS basics
Competencies required
+ Foundations in transportation and Incoterms; understanding of warehouse flows and handoffs; service-oriented communication
+ Awareness of GDP/QMS in distribution; maintains complete and accurate documentation
+ Basic proficiency with TMS/WMS/ERP and Excel; attention to detail and data accuracy
+ Applies FBS in own work (participates in kaizen, uses standard work) and learns quickly through experimentation
+ Raises issues early and collaborates cross-functionally to resolve operational obstacles
Education & Experience required
+ Bachelor's degree in Supply Chain, Business, Engineering, or related field,
+ OR equivalent practical experience. Demonstrated foundation in logistics/operations or customer operations, including use of TMS/WMS/ERP and Excel (lookups/pivots).
+ Business English is a requirement plus local language
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