Job Description

Coordinate day-to-day supplier/carrier communications; route issues to seniors per SOP Execute bookings and tracking for domestic and basic international moves; escalate delays to protect customer delivery Process simple returns per SOP; log non-compliances (NCs) and hand off escalations Support cycle counts and basic discrepancy research; maintain documentation for audits/SOX Flag at-risk inventory; record approved scrap transactions per procedure Run standard KPI reports (e.g., OTD, fill, aging); validate data accuracy Follow standard work; suggest incremental improvements using FBS basics Foundations in transportation and Incoterms; understanding of warehouse flows and handoffs; service-oriented communication Awareness of GDP/QMS in distribution; maintains complete and accurate documentation Basic proficiency with TMS/WMS/ERP and Excel; attention to detail and data accuracy Applies FBS in own work (participates in kaizen, uses standard work) and learns quickly through experimentation Raises issues early and collaborates cross-functionally to resolve operational obstacles Bachelor's degree in Supply Chain, Business, Engineering, or related field, OR equivalent practical experience. Demonstrated foundation in logistics/operations or customer operations, including use of TMS/WMS/ERP and Excel (lookups/pivots). Business English is a requirement plus local language

Skills Required