Job Description

DESCRIPTION

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A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.



Key job responsibilities

Key job responsibilities

Effectively communicate in a clear and professional manner at all times.

Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

BASIC QUALIFICATIONS

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Graduation

PREFERRED QUALIFICATIONS

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Excel is preferred


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