Job Description

DESCRIPTION

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Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Key job responsibilities



Effectively communicate in a clear and professional manner at all times



Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners



Effectively manage sensitive cases by reporting up the escalation matrix



Demonstrate excellent time-management skills



Maintains or exceeds targeted performance metrics



Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

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1+ years of professional work experience, or experience in MS Office, with an emphasis on Excel

PREFERRED QUALIFICATIONS

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Experience in Logistics, Distribution or Fulfillment processes


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.