DESCRIPTION for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements We are open to hiring candidates to work out of one of the following locations: Virtual Location - TS BASIC QUALIFICATIONS Qualitative Requirements . Graduation in any specialization from a recognized university. . Excellent communication skills (written and verbal). . Ability to communicate correctly and clearly with all customers . Good comprehension skills - ability to clearly understand and state the issues customers present . Ability to concentrate - follow customers issues without distraction to resolution . Work successfully in a team environment as well as independently . Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer . Excellent typing skills . Demonstrates an ability to successfully navigate websites . Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS .Logistics background and Experience in similar role . Proficient in Excel
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.