Job Description

DESCRIPTION

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for L2 associates




Overview


The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.




Summary of Responsibilities


Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

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Qualitative Requirements


? Graduation in any specialization from a recognized university.


? Excellent communication skills (written and verbal) in English language.


? Ability to communicate correctly and clearly with all customers


? Good comprehension skills - ability to clearly understand and state the issues customers present


? Ability to concentrate - follow customers issues without distraction to resolution


? Work successfully in a team environment as well as independently


? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer


? Excellent typing skills


? Demonstrates an ability to successfully navigate websites


? Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

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Logistics background and Experience in similar role Proficient in Excel


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.