Job Description

Qualitative Requirements

? Graduation in any specialization from a recognized university.

? Excellent communication skills (written and verbal).

? Ability to communicate correctly and clearly with all customers

? Good comprehension skills - ability to clearly understand and state the issues customers present

? Ability to concentrate - follow customers issues without distraction to resolution

? Work successfully in a team environment as well as independently

? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

? Excellent typing skills

? Demonstrates an ability to successfully navigate websites

? Demonstrates a proficient knowledge of email applications



Description

for L2 associates



Overview



The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Summary of Responsibilities



Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements



Qualitative Requirements

? Graduation in any specialization from a recognized university.

? Excellent communication skills (written and verbal).

? Ability to communicate correctly and clearly with all customers

? Good comprehension skills - ability to clearly understand and state the issues customers present

? Ability to concentrate - follow customers issues without distraction to resolution

? Work successfully in a team environment as well as independently

? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

? Excellent typing skills

? Demonstrates an ability to successfully navigate websites

? Demonstrates a proficient knowledge of email applications



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.