Job Description

Description
The L2 associate acts as the primary interface between Amazon, stakeholders and vendors. L2 associates are expected to address the vendor's requests and and provide process improvement suggestions.
Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
- Bachelor's degree, or experience translating customer needs into business requirements
Preferred Qualifications
- *Logistics background and Experience in similar role * Proficient in Excel
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Skills Required