Job Description

DESCRIPTION

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The L2 associate acts as the primary interface between Amazon, stakeholders and vendors. L2 associates are expected to address the vendor's requests and and provide process improvement suggestions.



Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

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Bachelor's degree, or experience translating customer needs into business requirements

PREFERRED QUALIFICATIONS

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Logistics background and Experience in similar role Proficient in Excel


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