DESCRIPTION for L2 associatesOverview
The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.Key job responsibilities
Summary of ResponsibilitiesEffectively communicate in a clear and professional manner at all timesProvides/ expedites prompt and efficient service to Amazon customers/ delivery partnersEffectively manage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintains or exceeds targeted performance metricsActively seek solutions through logical reasoning and identify trends to suggest process improvementsBASIC QUALIFICATIONSQualitative Requirements xc3x98 Graduation in any specialization from a recognized university. xc3x98 Excellent communication skills (written and verbal) in language. xc3x98 Ability to communicate correctly and clearly with all customers xc3x98 Good comprehension skills - ability to clearly understand and state the issues customers present xc3x98 Ability to concentrate - follow customers issues without distraction to resolution xc3x98 Work successfully in a team environment as well as independently xc3x98 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer xc3x98 Excellent typing skills xc3x98 Demonstrates an ability to successfully navigate websites xc3x98 Demonstrates a proficient knowledge of email applicationsPREFERRED QUALIFICATIONS*Logistics background and Experience in similar role * Proficient in ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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