Job Description

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Job summary
for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
  
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  Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  
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  Effectively manage sensitive cases by reporting up the escalation matrix
  
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  Demonstrate excellent time-management skills
  
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  Maintains or exceeds targeted performance metrics
  
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  Actively seek solutions through logical reasoning and identify trends to suggest process improvements

*Logistics background and Experience in similar role * Proficient in Excel