Job Description

Qualitative Requirements ? Graduation in any specialization from a recognized university. ? Excellent communication skills (written and verbal) in language. ? Ability to communicate correctly and clearly with all customers ? Good comprehension skills - ability to clearly understand and state the issues customers present ? Ability to concentrate - follow customers issues without distraction to resolution ? Work successfully in a team environment as well as independently ? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ? Excellent typing skills ? Demonstrates an ability to successfully navigate websites ? Demonstrates a proficient knowledge of email applications



for L2 associates



Overview

The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.



Key job responsibilities

Summary of Responsibilities



Effectively communicate in a clear and professional manner at all times



Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners



Effectively manage sensitive cases by reporting up the escalation matrix



Demonstrate excellent time-management skills



Maintains or exceeds targeted performance metrics



Actively seek solutions through logical reasoning and identify trends to suggest process improvements



Logistics background and Experience in similar role Proficient in Excel


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.