Job Description

About Us:

We are a growing travel & hospitality operations team specializing in seamless end-to-end customer support--from ground transport to lodging and payment handling.

Role Overview:

As an Operations Executive, you will be the central point in coordinating cab bookings, hotel reservations, and payment processing for our clients and teams. Your mission is to ensure accurate bookings, smooth transactions, timely communication, and excellent customer experience.

Key Responsibilities:

Cab & Transport Coordination: Arrange local transport and cab bookings (invoices, confirmations, route planning). Liaise with transportation vendors and negotiate service rates. Handle trip changes and cancellations efficiently. Hotel & Accommodation Booking: Source and secure hotel bookings aligned with client preferences and budgets. Maintain relationships with hotels, negotiate best rates and availability. Prepare itineraries and coordinate modifications or cancellations.

Payment & Expense Management:

Issue payment requests/invoices and track correspondences until settlement. Reconcile vendor invoices; coordinate with finance/clients for timely payments. Handle receipts, refunds, and customer payment queries. Customer & Vendor Communication: Serve as primary point of contact for clients and vendors by phone, email, or chat. Provide updates, confirmations, and resolve booking/payment issues promptly. Follow up post-service for feedback and continuous improvement.

Operational Support & Reporting:

Maintain accurate booking logs and customer records using travel tools or Excel. Generate periodic operational reports--bookings, cancellations, expenses. Assist in optimizing booking workflows and suggest process improvements.

Requirements:

Bachelor's degree in Hospitality, Travel & Tourism, Business, or related field preferred. 1-3+ years of experience in travel operations, coordination, or hospitality services Proficiency with travel booking systems, MS Office, CRM or T&E tools. Strong communication skills and ability to build relationships with vendors and clients. Excellent organizational skills and attention to detail. Capable of handling multiple tasks under time pressure and resolving issues efficiently. (Optional) Familiarity with GDS systems (Amadeus, Sabre) or bookings platforms

How to Apply:

Share your resume on hr.mohali@travelocat.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Operation Executive: 1 year (Required)
Work Location: In person