Job Description

Transport Executive - Driver Helpline Supporter

Company: Pacific Maritime Pvt. Ltd.

Department: Transport Department

Location: Bopal, Ahmedabad

Experience: Fresher

Role Overview:

The Driver Helpline Supporter will act as the primary point of contact for drivers, addressing their concerns, resolving issues, and providing real-time assistance to ensure seamless operations within the transport department.

Key Responsibilities:

1. Driver Support:

Respond to calls and messages from drivers regarding operational concerns, vehicle issues, or emergencies. Guide drivers on SOPs, safety protocols, and compliance requirements.
2. Issue Resolution:

Coordinate with the maintenance team for vehicle breakdowns. Address grievances or route-related queries promptly.
3. Monitoring & Reporting:

Track driver queries and maintain a log for review and follow-up. Prepare periodic reports for the transport manager.
4. Communication:

Maintain effective communication between drivers, dispatchers, and the transport department. Provide updates on policies, changes in routes, or schedules to the drivers.
5. Compliance Assistance:

Ensure drivers adhere to company and legal transport standards. Assist in verifying required documents like licenses, permits, etc.
Skills & Qualifications:

Strong interpersonal and communication skills. Ability to work under pressure and manage time effectively. Familiarity with transport operations and driver management. Proficiency in MS Office and basic record-keeping software.
Instructed candidates can apply on hr@pmpl.net .in or WhatsApp on 7211188431

Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person