Job Description

Executive - Transport Coordinator

Team member of Transport Control Tower to track & trace the shipment from dispatch to delivery

Internal Relationships

External Relationships

Accountabilities

Key activities

Overall goals / Typical measures

Customer

- business roles: External

Ensure smooth operations and service delivery to internal and external customers for respective work stream

Customer satisfaction and smooth service delivery

Stakeholder

- business roles: Internal

- functional roles: External

- Day to day responsibility towards track & trace work stream

- Responsible for tracking of delivery based on the TAT between DHL & Transporters / Customer

- Responsible for getting POD scan copy from Transporters

- Recommend solutions and suggestions for improved performance based on internal and external customer feedback

- End to end ownership of the work stream ensuring smooth operations without any backlog unless DHL non controllable.

- Work towards customer satisfaction ensuring no customer complaints

- Handling overall Calls and Email management for track & trace

- Manage peak volume / smooth month end activities and adhere to month end requirements

- Responsible for complying with all Security & compliance Policies of the organisation

Achieving KPIs

Process controls

- Process

- Adherence to Operations SOP, exception process and set guidelines

- Ensure data Backup management as per the set guidelines

- Effective operations management within set guidelines for operational control

- People Management

- Handholding new members where needed

- Act as buddy and support new team members

Skills / Qualifications

Key capabilities

- Strong Communication and Analytical Skills, with excellent knowledge of MS office & MS Excel

- Familiarity with at least one TMS / ERP will be an advantage

- Deep understanding of Transport Ops & Customer service operations

- Flexible in working for various shift basis on requirement

Expected years of experience

- 1 to 2 years of work experience in Supply Chain / Service Industry

- Understanding of Transport service operation including truck type, E-way bill, LR/GCN etc. Knowledge of Supply chain and Transportation will be an added advantage.

Educational Qualifications

- Graduation is must in any discipline

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Flexible schedule Health insurance Life insurance Paid time off Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Experience:

Transportation management: 2 years (Required) Transportation planning: 1 year (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person