Role Overview: The Transition Manager - GSC is responsible for leading and executing transitions of diverse business functions into the Global Service Center. The GSC currently provides services that include corporate services such as IT, Finance, and HR, as well as technical domains like Project Engineering, CAD, Instrumentation & Control, R&D Simulation, Application Engineering and others. The role ensures seamless onboarding, operational readiness, and long-term success of transitions, while also acting as a Customer Success Manager to drive stakeholder satisfaction, value realization, and continuous improvement.
Key Responsibilities
:
Transition Management:
Lead end-to-end transition planning and execution across corporate and technical functions.
Develop transition frameworks tailored to each domain (e.g., IT service migration, engineering supportsetup).
Ensure readiness of infrastructure, systems, and teams for successful service integration.
Establish governance models, risk mitigation plans, and performance tracking mechanisms.
Customer Success Integration
:
Serve as a strategic partner to internal customers (Regions and Global Functions), ensuring their goals aremet through GSC services.
Drive adoption and satisfaction through proactive engagement, onboarding support, and feedback loops.
Conduct regular business reviews to assess service performance and identify improvement opportunities.
Champion a customer-centric culture within the GSC, ensuring delivery excellence and responsiveness.
Stakeholder & Relationship Management:
Build strong relationships with global business leaders and functional heads.
Act as the voice of the customer within the GSC, ensuring alignment with business expectations.
Facilitate cross-functional collaboration to resolve issues and enhance service delivery.
Operational Excellence & Change Management
:
Drive process standardization, automation, and continuous improvement across transitioned functions.
Lead change management initiatives to ensure smooth adoption and cultural integration.
Monitor and report on transition KPIs, customer satisfaction, and service maturity.
Qualifications & Experience
:
10+ years of experience in transition/project management across corporate and technical domains.
Proven track record in customer success, stakeholder engagement, and service delivery.
Experience in managing transitions for IT, Finance, HR, and Engineering functions.
Strong analytical, communication, and leadership skills.o Certifications in PMP, Prosci, or Customer Success Management are a plus.
Proven experience in the manufacturing industry, managing customer-specific, engineer-to-order projects within a project business framework
Job Type: Full-time
Work Location: In person
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