Job Description

-------------------

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

?

-----

Do:

Ensure effective transition as per project plan and timelines

+ Implement transition plans and register new transitions - calendar and spreadsheet on the system
+ Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
+ Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
+ Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
+ Schedule required meetings as directed by the Transition Manager and document meeting minutes
+ Conduct data extraction of hours spent per transition and tracking against planned budget
+ Assist the transition lead in the assessment of technology transition proposals as and when required
+ Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
+ Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
+ Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues

Prepare timely and accurate reports and dashboards as required by the stakeholders

+ Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
+ Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
+ Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
+ Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
+ Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

Stakeholder management

+ Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
+ Provide timely assistance in case of an escalation and support resolution of escalations/ issues

?

-----

Deliver

No.

Performance Parameter

Measure

1.
Customer Centricity



CSAT (PCSAT & ACSAT top 2 Box) % / NPS


Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs


Adherence to all customer contractual commitments related to Services transitions


Adherence to Services transition norms on all key performance metrics



2.
Presales & Delivery Excellence



100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct


Demonstrate One Wipro by 100% usage of Integrated Transition framework


Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q


Process Exceptions to be minimized by 100% compliance to the ITF

?

-----

?

-----