Job Description

:TitleManager- TransitionBusiness UnitASCEducationGraduate in any stream, Professional Certifications -ACAMS, ICA in AML etc. will be given preference.About AON:Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading globalresources and technical expertise. Aon has been named repeatedly as the worlds best broker, best insurance intermediary, best reinsurance intermediary, best captives manager, and best employee benefits consulting firm by multiple industry sourceAt Aon, we partner with our clients to help shape business decisions for the better.We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses.Role Summaryxc2xb7 Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aons implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Partyxc2xb7 Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case.xc2xb7 Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives.xc2xb7 Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams.xc2xb7 Contribute to process mapping exercises and documentation support.xc2xb7 First escalation point for project team members who need assistance. Act as arbitrator for project team members.xc2xb7 Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership.xc2xb7 Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages.xc2xb7 Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Managerxc2xb7 Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties.xc2xb7 One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation.xc2xb7 Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues maintains master Risk log.xc2xb7 Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties.Education, Certifications Requiredxc2xb7 Minimum qualification - graduationxc2xb7 An MBA would be beneficial but is not a deciding factor.xc2xb7 Formal project management qualification PMP or Prince 2 certification would be beneficial.xc2xb7 Six sigma knowledge and training. Green belt certification preferred.Work Experience Requiredxc2xb7 Minimum 3-4 years of work experience in Transitionsxc2xb7 12+ years of BPO Industry experience in Operations &/or Transitionsxc2xb7 2+ years of experience of leveraging work through others. Prior experience of leading a team at Team Leader/ Assistant manager preferred.xc2xb7 Virtual work experiencexc2xb7 Prior experience of visiting and working at onshore client locationsxc2xb7 Prior experience of dealing with Leadership managing their expectations and delivering to challenging deadlinesComputer Skillsxc2xb7 Advanced skills in MS Office applications, specifically Word, Excel, and PowerPointxc2xb7 Knowledge of e-mail/scheduling software applicationsxc2xb7 Proven experience in creating client ready business presentations.Competenciesxc2xb7 Extremely strong English Communication Skills (written and verbal)xc2xb7 Ability to quickly build, manage and sustain relationships virtually and across international geographies. Very cross culturally competent.xc2xb7 Problem Solving skills and Decision-making ability.xc2xb7 Technical Project management skills project planning, documentation and execution using PMP principles.xc2xb7 An extremely methodical and structured work approachxc2xb7 Strong data driven and logical orientation.xc2xb7 Ability to quickly build, manage and sustain relationships with senior management and clients.xc2xb7 Very strong ability to influence others without directly managing.xc2xb7 Ability to probe and gather clear business requirements from senior stakeholders.xc2xb7 Strong Analytical and Problem-Solving Skillsxc2xb7 Highly developed conflict management skillsxc2xb7 Ability to get work done from virtual team members and stakeholders without undue escalation.xc2xb7 Continuous improvement mindset29710 2556763

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