Job Description

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Job Title: Transition Manager
Job Summary:
The Transition Manager is responsible for overseeing and managing the successful transition of services, processes, or projects from one state to anotherxe2x80x94such as from development to operations, from an incumbent service provider to a new provider, or from an old system to a new one. This role ensures seamless knowledge transfer, minimal business disruption, adherence to project timelines, and alignment with stakeholder expectations.
The ideal candidate will have strong project / Program management skills, experience in change management, stakeholder engagement, risk assessment, and the ability to drive cross-functional teams Independently.
Key Responsibilities:
1. Transition Planning & Execution:

• Develop and implement transition plans, ensuring smooth service delivery migration.
• Define project timelines, milestones, key stakeholder communication plan and success criteria for transitions.
• Ensure proper handover from the incumbent team (internal or external) to the new team.
• Work closely with stakeholders to ensure the transition meets business needs.

2. Stakeholder Management & Communication:

• Engage with key stakeholders, including business leaders, IT teams, service providers, and customers.
• Maintain clear and transparent communication with all involved parties.
• Address concerns and provide solutions to ensure alignment with expectations.
• Facilitate knowledge-sharing sessions and ensure documentation is up to date.

3. Risk & Issue Management:

• Identify, assess, and mitigate transition risks.
• Develop contingency plans for unforeseen challenges.
• Track and resolve transition-related issues to ensure minimal business disruption.

4. Knowledge Transfer & Documentation:

• Oversee the transfer of knowledge, processes, and responsibilities to the new service owners.
• Ensure that Standard Operating Procedures (SOPs), user guides, and training materials are developed and maintained.
• Organize training sessions for teams taking over new responsibilities.

5. Process & Service Improvement:

• Analyze existing processes and identify opportunities for optimization.
• Ensure continuous service improvements during and after the transition.
• Work with the Service Management team to align transition processes with ITIL best practices.

6. Compliance, Governance and Reporting:

• Ensure all transition activities comply with company policies, contractual obligations, and regulatory requirements.
• Maintain proper documentation for audit and compliance purposes.
• .Ensures proper reporting (Transition progress, Issues and Risks) to key stakeholders

Key Skills & Competencies:
xe2x9cx94 Project & Transition Management: Strong ability to manage transition projects within deadlines and budgets.
xe2x9cx94 Change Management: Ability to lead and support organizational change initiatives.
xe2x9cx94 Stakeholder Engagement: Effective communication with internal and external stakeholders.
xe2x9cx94 Risk & Issue Management: Ability to anticipate, mitigate, and resolve potential risks.
xe2x9cx94 Process Improvement: Knowledge of IT service management (ITSM), Lean, and Six Sigma methodologies.
xe2x9cx94 Documentation & Knowledge Transfer: Expertise in creating and maintaining process documentation.
xe2x9cx94 Technical & Business Acumen: Understanding of IT systems, cloud services, infrastructure, and business operations.
Qualifications & Experience:
Education:

• Bachelors degree in IT, Management, or a related field.

Experience:

• 8+ years of relevant experience in IT service transition, project management, or service delivery.
• Experience in handling large-scale transitions across global teams.
• Experience working in ITIL environments or within service management frameworks (Optional).

Certifications (Preferred):

• ITIL (Foundation/Intermediate/Expert)
• PMP (Project Management Professional)

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