Minimum 5 years in transformer after-sales service
Job Summary:
We are seeking an experienced and technically skilled Service Manager to lead our after-sales service operations for the transformer division. The ideal candidate should have a solid background in transformer testing, failure analysis, AMC support, and team management, along with strong client relationship handling capabilities.
Key Responsibilities:
Transformer Testing
Supervise and ensure accurate pre-dispatch and on-site testing of transformers as per industry standards.
Failure Analysis and Rectification
Lead technical root cause analysis of failed transformers and guide the team on corrective actions.
Preventive Maintenance and AMC Support
Plan and execute preventive maintenance schedules under AMC contracts, ensuring minimal downtime.
Technician Management
Supervise, train, and allocate service technicians for site visits, repairs, and customer support activities.
Client Relationship Management
Act as the point of contact for key clients, addressing their technical queries and ensuring service satisfaction.
Service Reporting and Documentation
Maintain proper logs, service records, and generate technical reports for internal and client use.
Field Support and Site Visits
Coordinate and conduct regular field visits to handle critical service issues and audits.
Desired Candidate Profile:
Degree or Diploma in Electrical Engineering
Minimum 5 years of experience in transformer servicing
Hands-on experience in oil testing, winding checks, insulation resistance, and related technical tasks
Strong team leadership and client communication skills
Willingness to travel to client locations as required
Compensation:
As per industry standards and based on experience
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?60,000.00 per month
Benefits:
Health insurance
Schedule:
Morning shift
Work Location: In person
Expected Start Date: 14/07/2025
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