Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.


The Office of the COO is responsible for driving Citi's Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to reevaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment


We're currently looking for a high caliber professional to join our team as Assistant Vice President for Transformation Metrics Reporting & Analytics based in Mumbai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Transformation Program Metrics Senior Analyst is responsible to produce critical metrics and analytics that underpin reporting to executive and board-level oversight teams, as well as external regulators. The role requires a comprehensive understanding of the Transformation initiative, phased planning and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level.

In this role, you are expected to:

Responsible for change, production and analysis of for CO Closure metrics to be consumed by Management and Regulators - OCC & FRB Work closely with senior stakeholders across businesses and functions to understand their processes and help them to define reporting metrics and measurements Ensure adherence with established policies and milestone timelines for data gathering, data quality (DQ) checks, metrics development and assembly of reporting dashboards to ultimately produce TPO deliverables within responsibility on-time Assist team management in establishing tangible KPI's, reporting metrics and measurements Prepare clear, concise and accurate documentation/analysis of the reported metrics as well as facilitate ad hoc, special requests, etc. Attention to detail while making judgments and recommendations based on the analysis of factual information Assist in detailed investigation/analysis of a reported metric based on requests from stakeholders and provide detailed qualitative responses Assist with technology assessment of existing reporting tools and tool selection for each use case; as well as build out capabilities required to enable the reporting and analytics toolkit Ensure design of reporting and analytical capabilities adhere to Citi Risk and Control requirements Support the Consent Order plan integrity as well as requirements for Projects Tracking System (PTS) apart from Metrics Co-ordinate data availability from applicable suppliers in various areas of the organization; escalating where needed Review/analyze deliverables for accuracy, completeness, and positioning of important information Support appropriate change control measures in accordance with governance by raising approval needs, monitoring status, and ensuring completion of all documentation within the system of record Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions Exercise independence of judgement and autonomy; and act as SME to stakeholders and /or other team members Adhere to defined process to drive continuous improvement to processes and functionality Support management in assessing and enhancing operational controls; and ensure departmental processes and procedures are kept current and up-to date

As a successful candidate, you'd ideally have the following skills and exposure:

Overall 7+ years of experience preferably in Banking and Financial Services Industry Bachelor's/University degree in related field, Master's degree preferred Expertise in data query, data analytics, and data visualization Advanced experience using MS Excel and its data integration tools Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy) Ability to work across all levels of management independently and effectively, and across functions to accomplish goals Proficient in key reporting and analytics capabilities and tools like Tableau, Power BI, etc. as well as knowledge of DBMS concepts, SQL would be beneficial Very good communication skills (written, verbal and interpersonal) and ability to articulate in a clear and concise manner Integrity, maturity, dependability and a positive professional attitude Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.


Take the next step in your career, apply for this role at Citi today



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Job Family Group:

Project and Program Management
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Job Family:

Program Management
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

Information Technology Project Management.
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