Job Description

Exceptions and Returns (E&R) reviews and corrects unposted and suspect Demand Deposit Account (DDA) transactions from all lines of business.The group reviews handles compromised account situations and processes returns of deposited checks.E&R also pr

Exceptions and Returns (E&R) reviews and corrects unposted and suspect Demand Deposit Account (DDA) transactions from all lines of business.The group reviews handles compromised account situations and processes returns of deposited checks.E&R also provides memo post and non-sufficient funds/overdraft fee refunds for deposits that do not post.They process approximately 193million transactions annually at their operating sites in Fort Worth, TexasIndianapolis, Indiana and Bengaluru, India. Responsibilities : . Ensure required IPH levels are met. . Maintain high accuracy levels as the risk of direct financial loss is high. . Cross-train on other functions in order to provide backup for other remediation work types . Attention to detail and commitment to quality. . Is responsible to process DDA (Demand Deposit Account) transactions for specific line of business customers throughout the Retail & Commercial Banking sphere . Any customer initiated transactions which are unable to be realized due to various reasons. . Collection and verification of confidential client data via publicly available and internal sources. . Compare and contrast differences within internal records , highlight and escalate any discrepancies. . Meet firm wide quality standards. . Strongly engage with team and be part of team interactions to complete the case as per the timeline. . Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) . Communicating/escalating issues to management when applicable. . Handling and maintenance of confidential client documentation. . Be flexible to work on other migration/remediation projects including Screening resolution , other LOB holistic alignment or Quality Assurance . Comment on trends/behavior relating to account due diligence and activity review. Qualification & Skills: . Bachelor's Degree and/or Graduate Degree . 2-6 years' experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Banking operations. . Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data . Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time . Excellent interpersonal skills necessary to work effectively with colleagues and senior management . Candidate must have strong written/verbal communication, leadership, solid high volume processing and analytical skills with the ability to work independently on multiple assignments in a deadline driven, regulatory environment . Demonstrate cross-line of business knowledge of banking systems and products . Possess strong computer skills: Microsoft Office Suite including Excel,Word and PowerPoint, Typing . Able to grasp/learn concepts and procedures quickly . Must be detailed oriented and analytical . Flexibility of operating hours to include overtime, holidays, and weekend schedule . A strong sense of ownership and responsibility . Comfortable with change, ambiguity, debate, conflict and informed risk taking . Self-reliance and willingness to 'own' problems and creatively find solutions . Develop an environment of continuous focus on quantifiable productivity and quality . Strong interpersonal and verbal/written communication skills.