Job Description

Job Category: Transactions
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Introductory Marketing Language:
Join a team dedicated to delivering exceptional customer service and operational excellence.
Play a key role in resolving ATM-related claims and improving banking processes.
Empower your career by making impactful decisions and driving compliance in a fast-paced environment.
Job Summary:
As an ATM Claims Specialist within the ATM Exception Services (ACES) team, you manage customer claims and ATM exceptions.
You analyze requests, make informed decisions, and help mitigate potential losses for the bank.
You also drive process improvements and ensure compliance with regulatory standards.
Job Responsibilities:

• Monitor and adjust production operations and equipment to ensure standards and specifications are met.
• Inspect outputs, share results, and recommend or implement corrective actions as needed.
• Reject or discard requests that do not meet required specifications.
• Promptly resolve subject matter expert (SME) queries.
• Manage case inventory and monitor ageing in line with established guidelines.
• Engage with UL on standard operating procedure (SOP) revisions and updates.
• Communicate process updates and feedback in team meetings, and document minutes of meetings (MOM).
• Identify training needs and provide refresher training to team members.
• Conduct reviews of quality control (QC) and quality assurance (QA) cases, sharing reports and feedback.
• Train new hires and support their onboarding and learning curve.
• Actively participate in operations calls with site partners and back up the Team Lead during absences.

Required Qualifications, Capabilities and Skills:

• Demonstrate exhaustive knowledge in ATM Claims and Exception Services (ACES) process
• Exhibit strong MS Office skills
• Communicate effectively both orally and in writing
• Apply expert process and business knowledge
• Adapt quickly to change
• Deliver excellent client focus and customer care
• Maintain attention to detail

Preferred Qualifications, Capabilities and Skills:

• Solve problems efficiently and proactively
• Collaborate effectively within a team
• Understand business processes and procedures
• Manage time efficiently for BAU and initiatives
• Display flexible attitude towards working hours
• Provide strong analytical and decision-making skills
• Drive process improvements and compliance

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Skills Required