Job Description

Job Category: Transactions
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Join our Virtual Payment Center team and play a vital role in global payment processing. Be part of a dynamic environment where accuracy and client service are paramount. Grow your career with us as you support international transactions and drive operational excellence.
Job Summary
As a Transactions Specialist within the Virtual Payment Center, you will review foreign items through image files and process image-scan and open cases/index items received through mail and couriers from clients, branches, other internal departments, and correspondent banks. You will obtain and apply foreign currency conversion rates on international items as required. You will ensure all transactions are processed accurately and efficiently, maintaining high standards of quality and compliance.
Job Responsibilities

• Ensure required IPH levels are met
• Maintain high accuracy levels to mitigate financial risk
• Cross-train on other functions for backup support
• Demonstrate attention to detail and commitment to quality
• Process DDA transactions for Retail & Commercial Banking customers
• Resolve customer-initiated transactions unable to be realized
• Compare and escalate discrepancies in internal records
• Meet firm-wide quality standards
• Engage with team to complete cases within timelines
• Exhibit highest standards of customer service and confidentiality
• Communicate and escalate issues to management as needed

Required Qualifications, Capabilities, and Skills

• Hold a Bachelor's or Graduate Degree
• Demonstrate good typing speed (minimum 8,000 keystrokes/hour)
• Possess 2+ years' experience in Financial Services or Banking operations
• Exhibit strong research, analytical, and data comprehension skills
• Build outstanding client management and stakeholder partnerships
• Display excellent interpersonal and communication skills
• Work independently on multiple assignments in a deadline-driven environment

Preferred Qualifications, Capabilities, and Skills

• Bring experience in middle or back-office operations
• Demonstrate cross-line of business knowledge of banking systems
• Possess strong computer skills, including Microsoft Office Suite
• Grasp concepts and procedures quickly
• Show flexibility in operating hours, including overtime and weekends
• Exhibit a strong sense of ownership and responsibility
• Adapt comfortably to change, ambiguity, and informed risk-taking

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Skills Required