Job Description

Job Purpose
Join our dynamic, global team as a Training Support Specialist, where you'll play a key role in connecting customers with our eLearning platform and training programs. In this customer-facing role, you'll be responsible for enrolling users, providing essential information about our offerings, and engaging with customers to drive satisfaction and advocacy for our software products. This flexible role offers the opportunity to work remotely from a dedicated home office, collaborate with a global team spanning India, Europe, and the US, and build relationships with customers and salespeople worldwide.
Our team is unique within RWS, creating innovative training materials for flagship products like Contenta, Tridion, and Trados. As part of our efforts to continually improve, you'll have the chance to learn about LMS management and even contribute to marketing content creation if you have strong writing skills. If you're proficient in written English, comfortable using Microsoft Office tools, and have excellent organizational and communication skills, this role is your chance to make an impact while enjoying flexibility and global collaboration.
About Product & Technology
Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.
Job Overview
Key Responsibilities

• Enroll customer users on the Learning Management System (LMS) and ensure a smooth onboarding process.
• Provide timely and accurate information about training programs, resolve enrollment issues, and respond to customer inquiries through a shared mailbox.
• Engage with customers to encourage participation in training programs and promote courses to drive satisfaction and advocacy for RWS software products.
• Manage invoicing, raise purchase orders, and maintain Excel sheets for tracking costs versus budget.
• Organize training course outlines and raise tickets for creating or updating training packages and certification exams.
• Assist in promoting training packages and certifications to customers and internal teams.
• Support the management of Approved Trainers and Training Centers, ensuring they meet program standards.
• Test and peer-review eLearnings and certification exams to ensure they meet quality standards.

Skills & Experience

• Proficient written and verbal English communication skills to interact with global customers and colleagues effectively.
• Strong organizational skills to manage multiple tasks, maintain documentation, and track budgets efficiently.
• Customer service skills to provide clear and engaging information, resolve issues, and drive satisfaction.
• Attention to detail to ensure accuracy in enrollments, reports, and communications.
• Technical proficiency in Microsoft Office tools (Excel, Word, PowerPoint) for reporting, tracking, and documentation.
• Basic problem-solving skills to address customer queries and process-related challenges.
• Ability to work independently while maintaining collaboration with a remote, global team.

PreferredSkills

• Experience in a customer-facing role, such as customer service or technical support.
• Familiarity with Learning Management Systems (LMS) or other online training platforms.
• Knowledge of eLearning processes or interest in training and education.
• Experience with creating or managing documentation and reporting systems.
• Exposure to working in a global team environment and participating in virtual meetings.

Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Skills Required