Job Description

About Leading-Biotechnology-Company
ANSR, a market leader in enabling organizations to build, manage and scale global teams, is partnering with a renowned biotechnology company who is redefining the future of human health by providing solutions to some of the most complex problems in the healthcare industry. They are committed to making precision medicine accessible and carries out their business operations in an environmentally sustainable way.
Now is your opportunity to join their innovative team in Bengaluru, India. For over 20 years now, companies cutting across size, industry and markets have relied on ANSRs expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry.
If you are eager to contribute to a company with strong values, a supportive environment and where you get opportunities to work on challenging projects that uses cutting-edge technology to improve millions of lives, this is your chance to join a truly remarkable team. Apply today!

About Illumina:
Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illuminas integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research. If youre eager to work on challenging projects that uses cutting-edge technology to transform the future of healthcare, this is your chance to join a truly remarkable team.
:
We are looking for a driven, talented Training Specialist to join our Global Operations Training & Development Team. This individual will be responsible for accessing various software systems to provide Learning Management System (LMS) related support for internal personnel and will frequently serve as the first contact point for internal personnel seeking information, guidance, and clarification on Illumina training programs and assignment of training. Through regular interactions with team members, business process owners, trainers, and various levels of management across departments, the person filling this role will collaborate with internal customers to understand their needs and be able to identify an appropriate solution to fulfill the needs and exceed our customer expectations. The responsibilities for this role include a combination of collaborative team projects and independent assigned tasks.
Responsibilities:

• Provide administrative training support for the global organization.
• Process Service Now ticket submissions for training requests
• Partner with operational management and other stakeholders to coordinate the grouping and assigning of training in the Learning Management System (LMS) including deployment and ongoing support of Role Based Training and On the Job Training
• Manage the catalog of training courses and certifications in the LMS
• Follow up on inquiries regarding training courses, LMS registration information, and e-learning offerings
• Assist in scheduling, set up, notification and attendance credit for instructor-led courses
• Contribute to customer satisfaction by providing information, guidance, and assistance with the LMS and/or training programs, assignments, issues, and metrics
• Compile training compliance reports for management as well as internal and external auditors, including excel spreadsheets and analysis as needed
• Host discussions with peers, management, and relevant cross-functional stakeholders to review tasks
• Support partnerships with all Global Operations sites and functional areas to facilitate sharing of training best practices and align training strategies and goals
• Participate in process improvement and program development efforts
• Identify and execute on opportunities to improve the learning experience and enhance training quality and effectiveness for employees

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirements:

• Minimum 2 years successful experience in a similar position within an internal or customer training organization
• Willingness to work in shifts to support the US region (No night shift required)
• Strong customer service orientation and experience
• Experience with Learning Management System(s) and / or other training management / tracking systems
• Intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook
• A positive attitude and team player
• Capability and willingness to execute job duties that are both project-based and/or administrative, depending on business needs
• Attention to detail and solid organizational skills
• Excellent oral and written communication skills
• High level analytical, interpersonal, organizational and computer skills
• Confidence exercising independent judgment in performance of duties
• Comfortable working with diverse and geographically dispersed teammates and organizations
• Motivated and eager learner

Required Educational Background:

• Associates or Bachelors degree in a training / education related field or equivalent related work experience

Preferred Experiential Background:

• Preferred experience with Product Lifecycle Management or Document Management Software
• Preferred experience working in the medical device or other regulated industry