Job Description

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Company Overview:
Gridlines is a leading provider of high-quality training and support to professionals across infrastructure, finance, and related sectors. We are committed to empowering learners through exceptional content, world-class delivery, and a seamless training experience.
Position Overview:
We are seeking a highly organised and proactive Training Operations Assistant to support the smooth delivery of our training programmes. The ideal candidate has exceptional attention to detail, excellent English skills, and the ability to quickly learn and navigate a range of online platforms and systems. Working as part of a small and specialised team, you will play a key role in ensuring an excellent experience for both trainers and participants.
Requirements:
Key Responsibilities:

• Coordinate the logistics and administration of training courses, including scheduling, enrolments, communications, and reporting.
• Upload, update, and maintain course materials across multiple online systems and learning platforms.
• Monitor course registrations and participant progress, flagging issues proactively and ensuring timely resolution.
• Support the setup and maintenance of virtual classrooms, webinars, and digital training tools.
• Liaise with internal teams and external partners to ensure all operational aspects of training programmes run smoothly.
• Assist in gathering feedback and preparing reports to support the continuous improvement of training delivery.
• Maintain accurate records and documentation in line with internal quality and compliance standards.
• Assist other teams (finance, marketing) with training-related tasks as required.

Qualifications & Skills:

• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal English.
• Ability to quickly learn new digital tools, systems, and platforms (e.g., LMSs, CRM systems, collaboration platforms).
• Strong organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Proactive mindset with the confidence to identify issues early and take initiative to solve them or highlight concerns where appropriate.
• Competence with Microsoft Office, Google Workspace, Notion, Trello or similar productivity tools.
• Experience in training operations, administration, or a similar role is a plus.

Benefits:

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.

• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

Skills Required