Job Description

We are a premium hotel/resort property committed to delivering exceptional guest experiences through service excellence. We are looking for an experienced

Training Manager

to lead learning and development initiatives that enhance service standards, operational efficiency, and employee performance across departments.

Key Responsibilities

Identify training needs for hotel and resort staff across departments (Front Office, F&B, Housekeeping, Engineering, Spa, Sales) Design and implement induction, service excellence, and behavioral training programs Conduct soft skills, guest handling, grooming, SOP, and compliance training Develop training calendars, modules, SOP manuals, and e-learning content Ensure brand standards and service quality training are consistently followed Evaluate training effectiveness through audits, feedback, and performance metrics Coordinate with HODs to align training programs with operational goals Manage training records, certifications, and compliance requirements Support leadership development and succession planning initiatives
Required Skills & Qualifications

Proven experience as a Training Manager or L&D Manager in a hotel or resort Strong knowledge of hospitality service standards and guest experience management Excellent presentation, facilitation, and interpersonal skills Experience in conducting classroom and on-the-job training Ability to motivate teams and drive service culture excellence
Educational Qualifications

Bachelor's degree in Hotel Management or Hospitality Administration Certification in Training & Development or Hospitality Training (preferred)
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person