Job SummaryAs the Training Manager, you will design, implement, and monitor training programs for retail staff across all outlets, including Branch Managers, Supervisors, Cashiers, Customer Relation Executives (CREs), Sales Crew, and Housekeeping staff. Your role is to ensure consistent service excellence, operational efficiency, and alignment with the brands values. Key Roles & ResponsibilitiesTraining Program Design & Delivery
Develop tailored training modules for each role in retail operations.
Conduct induction training for new hires and refresher courses for existing staff.
Train on product knowledge, especially highlighting the heritage and purity of BG Naidu Sweets' offerings.
Implement soft skills and customer service enhancement programs for CREs and Sales Crew.
Provide leadership and managerial training for Branch Managers and Supervisors.
Conduct operational training for Cashiers (POS, billing accuracy, cash handling) and Housekeeping staff (hygiene, food safety, store presentation).
Operational & Service Excellence
Standardize operating procedures across all retail outlets.
Introduce service etiquette standards that reflect BG Naidu Sweets' premium brand image.
Ensure compliance with FSSAI, hygiene, and safety regulations in daily operations.
Performance Tracking & Feedback
Assess training effectiveness, performance reviews, and customer feedback.
Maintain detailed training records and prepare progress reports for management.
Identify skill gaps and create corrective training plans.
Educate the Career Growth Plans & Create the Interests among the Employees.
Team Development & Motivation
Coach staff on problem - solving and conflict management.
Foster a learning culture within the organization.
Organize role-play sessions, workshops, and skill competitions to keep training engaging.
Requirements
Bachelor's/Master's degree in HR, Business Administration, or related field.
8+ years of experience in retail or hospitality training, preferably in FMCG or food service.
Strong communication and presentation skills in English & Tamil.
Knowledge of training methodologies, adult learning principles, and performance assessment tools.
Passion for traditional food heritage and customer service excellence.
Ability to travel to various retail outlets for on-site training.
Hospitality Training experience will be prioritized.
Benefits
Provident Fund (PF) & Employee State Insurance (ESI) coverage.
Annual Diwali Bonus as per company policy.
Yearly Salary Increment based on performance and appraisal.
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