Job Description

Position
You will be responsible for developing and delivering training programs that enhance the professional and personal growth of our employees. You will play a key role in inducting new employees, identifying training needs, and implementing effective learning strategies, and measuring progress to drive excellence across departments.
Key Responsibilities

• Training Strategy & Execution

• Develop and implement a comprehensive training strategy aligned with organizational goals.
• Design, develop, and deliver training programs focusing on technical skills, soft skills, and leadership development.
• Collaborate with department heads to conduct Training Needs Analysis (TNA) and implement targeted learning interventions.
• Evaluate training effectiveness through assessments, feedback, and audits.
• Employee Induction & Onboarding

• Lead and organize employee induction programs to ensure a seamless onboarding experience.
• Conduct sessions to familiarize new hires with the hospital's values, policies, and patient-centric culture.
• Maintain detailed training MIS and track onboarding success metrics.
• Soft Skills & Customer Care Training

• Develop and deliver customer care training modules to enhance patient experience and service quality.
• Conduct soft skills workshops focused on communication, teamwork, leadership, and conflict resolution.
• Training Audit & Compliance

• Establish training calendars and conduct regular audits to ensure adherence to industry standards.
• Ensure compliance with ISO and HR audit requirements related to training documentation and processes.
• Staff Engagement & Recognition Programs

• Organize reward & recognition initiatives to boost employee motivation.
• Play a key role in staff welfare programs, including Open House, Annual Day, and Employee Engagement activities.
• Policy Development & Process Improvement

• Design, update, and implement HR policies related to training and development.
• Provide strategic input on HR manual revisions to align with organizational goals.

Qualifications

• At least 1 year of experience in training customer-facing staff.
• Hospitality background such as hotels, airlines and hospitals strongly preferred.

About Asian Heart Institute
Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.
Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.
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