Job Description

Job Requirements
Role/ Job Title: Training Manager - Retail Liabilities
Function/ Department: Retail Liabilities
Job Purpose:
Responsible for quality training, developing knowledge & enhancing capabilities of RMs, also to provide guidance & mentorship to individuals to achieve desired goals.
Roles & Responsibilities:

• Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals
• Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.
• Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly
• Devising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMs
• Incumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the region
• Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of same
• Manage and reduce attrition rate among RMs by following industry best practices.
• Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank's audit and compliance framework.
• Responsible to ensure RM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.
• Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
• Attract and retain best-in-class talent for RM's in the zone.
• Monitor and achieve key parameters like reduce attrition rates and make necessary improvements.
• Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.

Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 2-5 years of relevant experience.

Skills Required