Job Description

:
This role is for one of the Weekday's clients
Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA)
Min Experience: 10 years
Location: Kolkata
JobType: full-time
Job Purpose:
Responsible for driving new agent performance during the first month, ensuring batch certification, and managing the training calendar in alignment with business goals.
Requirements:
Key Responsibilities:

• Prepare sales trainers to deliver high-impact training by onboarding them to sales processes, scripts, and product knowledge.
• Monitor live training sessions to provide feedback and improve training quality and effectiveness.
• Develop individualized coaching plans and conduct refresher programs for underperforming agents.
• Design and structure training initiatives to support key financial and sales targets.
• Conduct training exercises and knowledge sessions for both new joiners and existing sales teams.
• Maintain and regularly update training knowledge articles; monitor adoption and usage across teams.
• Create training tools, scripts, and rebuttals based on feedback and training needs identified by the Quality team.
• Support and lead a team of trainers, driving capability development and ensuring alignment with overall training strategy.

Educational Qualifications:
Bachelor's degree in any discipline (BA / BCom / BSc / BBA / BCA / BE / BTech or equivalent).
Experience:
10-18 years of experience in training and development, preferably within sales or banking domains.
Key Skills:

• Sales Training
• Coaching & Feedback
• Performance Improvement
• Quality Assurance
• Cross-sell & Banking Sales
• Training Need Identification (TNI)
• Team Management
• Communication & Facilitation